Frequently Asked Questions

We understand you may have questions you want answered before you trust us with your child. We encourage you to bring all your questions, thoughts, and fears to your Intake meeting so we can talk about them in person.

But in the meantime, here are some answers to our most frequently asked questions below.

What do I need to do first?

The first thing to do is take a deep breath. We are here to support you and your child in any way we can. Next, you will need to arrange an InTake meeting so we can begin to sort out all the documentation and get the visitation times organised. 

How do I arrange Supervised visits?

When you arrange an InTake meeting, we will sort out the necessary documents and answer all your questions. Once this has been completed, we will book your supervised visit and you will be allocated one of our Angels as your supervisor.  

Where can I have my supervised contacts?

As long as any requirements within court orders are followed, the visit can happen in almost any venue that is approved by Angels and is family-friendly. If there is a specific place your child enjoys the most, make sure this is noted in your InTake meeting.

Does my ex have to remain present during my supervised visit?

Usually the supervised visits are between the child and the parent that is not the primary carer, unless there is a court order or agreement between the visiting parent and primary carer, for the primary carer to also attend visits.

Your Angel will be there to meet your child and their primary carer at the agreed upon venue and time. Your Angel will care for your child until the visiting parent arrives for their visit. This is known as a Changeover.

Am I able to have extra visits during the week if I want?

 During your InTake meeting, all possible arrangements will be discussed. The number of visits and frequency will depend on things like court orders and what’s best for your child. 

Can I have visits on the weekend?

Our Angels are available 7 days a week so your visits can be arranged on the days that are appropriate for you and your child.  

What are your fees?

Please email us for our current fees and charges. 

How soon can the visits start?

Once your InTake meeting has taken place and agreements have been reached by both parties and include any potential court orders, your supervised visit with your child can take place within days. 

Are your supervisors qualified?

All our Angels are qualified in various fields and bring over 35 years’ worth of experience to Angels Family Contact Services. They all hold Working with Children cards and have an AFP  check.

Do we keep the same supervisor?

Unless there is illness or some other unforeseen circumstance, you will have the same  Angel during your time with us. We believe this is in the best interest of your child. Family separation can be a very uncertain time for a child and our Angels aim to build trust with your child so they’re comfortable during their visit. 

Can I include grandparents or other family members in my visit with my child?

Unless the court order states otherwise, it is recommended by Angels that the first 4 visits will be just between the child and their parent. 

After those first visits, we can reassess the situation to include certain members of the family for a short period of time. This can be discussed further with the office. 

Do I need a court order?

A court order is not required, it can be a private arrangement between parents.